Syncing Communication Problems

FotoAlbum uses your default web browser's proxy settings to determine how to connect to the FotoTime servers. If you have multiple browsers or your default browser is incorrectly configured, FotoAlbum may not be able to auto-configure your proxy.

In these situations, you will need to manually control the proxy settings for FotoAlbum. Refer to Proxy Preferences to learn more about how to configure the proxy.

Additional communication problems may occur while syncing with FotoTime. These include:

• Temporary network failures caused by your ISP or phone line.
• Use of certain firewall software such as Norton Internet Security or ZoneAlarm often prevents the FotoSync operation. You must configure this software to allow FotoAlbum to have full Internet connectivity.
• Incorrect proxy or DNS settings. You might want to verify you can "ping" www.fototime.com.
• Corporate firewalls that block large file transfers. Some firewalls prevent FotoAlbum from sending the large picture files you may have. If small files are able to be sent, but large ones fail, it may be an issue with your firewall.
• Maintenance on the FotoTime servers (this is minimal and at off-hours).

If you get an error when syncing with FotoTime, please try again at a later time to ensure it is not just a temporary problem (especially if you have been able to successfully sync at least once).